We offer products made of top quality materials that are made with the best tools.  When you place your order we will process it immediately as we recieve it, and we will contact you for any additional information.  We will inform you of current order updates.  We feature shipping using the United States Postal Service, and we track and confirm our items so we can always inform you on their route and location.  For any questions on our products Contact Us, and we will provide you with as much informtation possible. Return Policy Circlesaddle.com accepts returns on merchandise within 10 days of receiving your order. Original shipping charges are not credited on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to Circlesaddle.com on returned items unless there was an incorrect item shipped by Circlesaddle.com Returns within 10 days of receiving your order can be for exchange or credit. A 10% restock fee & $10 handling fee may be applied to all returns for credit. This restock fee does not apply to exchanges. Please be aware that specific manufacturers have more restrictive return policies. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes attached to the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid by Luckinc Inc dba www.circlesaddle.com. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not credit the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS/FedEx Ground Shipping. Luckinc Inc strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If item arrives damaged, save the item and the original box and packing it arrived in, notify Luckinc Inc. immediately to arrange for a carrier inspection and a pick up of damaged item.